Your product’s most important feature isn’t getting the attention it rightfully deserves

Your product’s most important feature isn’t getting the attention it rightfully deserves

Every product team tries to prioritize features that most significantly drive sales and retention. Few however realize that reporting dashboards present exactly that opportunity and emphasize it accordingly. That’s because product teams are typically focused on end users while sales teams interface with actual buyers and decision makers. This ‘misalignment’ is almost always benign, except when it comes to the critical feature of reporting.

Your product is too easy to use, and that's a problem

Your product is too easy to use, and that's a problem

A lot has been written about Snapchat’s design choices and how they led to the company’s explosive growth and eventual IPO. There’s an overall sentiment that, as one writer put it, “it’s not surprising [that Snapchat is] so popular with kiddos, [as it gives] them their own walled garden that their parents can’t reach.” It’s an interesting but rigid argument that I think is missing some critical nuance for product and design leaders seeking actionable takeaways. There aren’t two static groups of outsiders and insiders, but rather a powerful and fluid experience of transcending from one group to the other.

You're sitting on a gold mine of data – here's what you should do with it

You're sitting on a gold mine of data – here's what you should do with it

Customers seek outcomes – not tools or services – and it’s the marketing and sales teams’ objective to prove that they can enable prospective buyers to achieve such outcomes. To that end, every company has one obvious and yet rarely-utilized tactic. Leveraging their product usage dataset to identify and underscore best practices for the industry is the easiest win in all of content marketing.

Innovators think in terms of verbs, not nouns

Innovators think in terms of verbs, not nouns

It would certainly seem intuitive that being innovative requires your company to first undergo “big” structural changes. But once you stop thinking in terms of designing products and begin thinking in terms of designing activities, you just may find that customer-centricity isn’t foreign after all.

How product managers can make meetings great again

How product managers can make meetings great again

It’s become a common trope that product management is less about the management of products and more directly about the management of stakeholder relations. To that end, meetings would seem like an ideal use of time, enabling product managers to communicate with key members of the team.

8 game-changing but realistic New Year’s resolutions

8 game-changing but realistic New Year’s resolutions

Personally, I’m not that into introspection, but about five years ago I decided to try my hand at crafting New Year’s Resolutions. To my surprise, I actually stuck to (most of) them, and have been zealously creating and adhering to more every year since then.

How to determine when customer feedback is actionable

How to determine when customer feedback is actionable

Having frequently witnessed the back-and-forth between product teams and research groups, it is clear that there is no shortage of misconceptions and miscommunication between the two. Only a thorough analysis of some critical nuances in statistics and product management can help us bridge the gap.